Terms and Conditions

"The Company" refers to Red Rock Cleaning and any subsidiaries, affiliates, or franchisees.

"The Client" refers to the person, entity, or representative requesting and/or receiving the cleaning services.

2.1. These Terms and Conditions constitute a legally binding contract between Red Rock Cleaning and The Client.

2.2. Acceptance of services—whether booked via telephone, email, our website forms, or third-party platforms—constitutes full acceptance of these Terms and Conditions.

3.1. Payment Authorization: The Client authorizes the Company to charge the credit card on file immediately upon completion of the service.

3.2. Due Date: For invoiced clients, payment is due upon receipt unless otherwise specified in writing.

3.3. Late Fees & Interest: Payments not received within thirty (30) days of the invoice date are considered past due. In accordance with US industry standards, past-due balances will accrue interest at a rate of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower, calculated from the date the payment was originally due.

3.4. Collections: If an account remains unpaid for sixty (60) days, the account will be deemed in default. The Company reserves the right to refer the account to our third-party collection agency, Rocket Receivables.

3.5. Recovery Costs: The Client agrees to pay all costs of collection, including but not limited to reasonable attorney’s fees, court costs, and collection agency commissions.

4.1. Consent: By providing your mobile number, you may opt-in to receive transaction-related and marketing SMS notifications.

4.2. Optionality: SMS consent is not a condition of purchase. You may opt-out at any time by replying STOP.

4.3. Privacy: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

5.1. The Company provides standard professional cleaning supplies. If the Client requests the use of their own equipment (e.g., vacuums) or specialized chemicals, they must be in safe, working order. The Company assumes no liability for damage caused by Client-provided equipment.

5.2. For the safety of our staff, the Company will not move heavy furniture (over 35 lbs) or clean biohazardous materials (mold, extreme hoarding, animal/human waste) unless specifically contracted for specialized cleaning.

6.1. 24-Hour Rule: Cancellations or rescheduling must be made at least 24 hours before the appointment.

6.2. Late Cancellation Fee: Cancellations made with less than 24 hours' notice, or "lock-outs" where the cleaner cannot access the property, will result in a charge of 100% of the scheduled service fee.

7.1. 24-Hour Correction: We do not offer cash refunds. If the Client is dissatisfied, they must notify the Company within 24 hours of service. We will send a team to re-clean the specific areas of concern at no additional charge.

7.2. Finality: Claims made after the 24-hour window will be considered resolved and closed.

8.1. Damage Claims: While we treat your home with care, accidents can happen. Red Rock Cleaning is insured. All claims of damage must be reported within 24 hours and supported by photographic evidence.

8.2. Limitation of Liability: The Company’s liability for any single cleaning visit is limited to the total cost of that specific service.

9.1. The Client agrees not to solicit, hire, or contract any cleaner introduced by the Company for a period of one (1) year following the termination of services. A referral fee of $2,500 will be due to the Company if this clause is breached.